At GoShuttle India, we value and respect the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, mobile application, or use our shuttle transportation services. By using our platform, you agree to the practices described in this policy.

We may collect personal information such as your name, mobile number, email address, pickup and drop locations, payment details, device information, and other details required to provide our services efficiently. Information may also be collected automatically through cookies, app permissions, GPS location services, and analytics tools to improve user experience and service performance.

The information collected is primarily used to manage bookings, provide transportation services, process payments, improve operational efficiency, communicate important updates, send notifications, respond to customer support requests, and enhance overall platform functionality. We may also use certain data for security monitoring, fraud prevention, and legal compliance purposes.

GoShuttle India takes reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction. However, while we strive to maintain secure systems, no digital platform or online transmission can be guaranteed to be completely secure.

We do not sell, rent, or trade users’ personal information to third parties. Information may only be shared with trusted service providers, payment gateway partners, technology providers, government authorities, or legal agencies where necessary for operational, legal, or security reasons. Such parties are required to maintain the confidentiality and security of the information shared with them.

Our platform may use cookies and similar technologies to analyze website traffic, remember user preferences, and improve service quality. Users may choose to disable cookies through their browser settings; however, certain features of the platform may not function properly as a result.

Location data may be collected while using the app to enable accurate route tracking, shuttle management, boarding assistance, and improved service efficiency. By using our services, users consent to the collection and use of location information for these operational purposes.

Users have the right to access, update, or request deletion of their personal information, subject to applicable legal and operational requirements. Requests related to personal data may be submitted through the official support channels of GoShuttle India.

Our services are intended for lawful use only. Users are responsible for ensuring that the information provided by them is accurate, complete, and updated whenever necessary.

GoShuttle India may update or revise this Privacy Policy at any time without prior notice. Any changes will become effective immediately upon posting on the website or application. Continued use of the platform after such updates shall constitute acceptance of the revised Privacy Policy.

This Privacy Policy shall be governed by the laws of India, and any disputes arising in relation to privacy matters shall be subject to the jurisdiction of the courts located in Kolkata, West Bengal.